Bosch Mobility Aftermarket Claim Management Portal Singapore

Terms and Conditions of Use

Please read these Bosch Mobility Aftermarket Claim Management Portal Singapore(Portal) online specific terms and conditions of use, along with the terms and conditions of delivery and sale available at https://ap.shop.boschaftermarket.com/sg/termsAndConditions (Terms and Conditions) carefully before using this Portal.

By accessing or using this Portal and in consideration of  Robert Bosch (South East Asia) Pte. Ltd. (UEN: 195800026C)  (Bosch) providing you with access to this Portal, you agree to be bound by and that you have taken note of these Terms and Conditions as they relate to this Portal, as well as the Privacy Policy at BOSCH AESAN PRIVACY POLICY. If you do not agree to any of these, do not use this Portal. This Portal is owned and operated by Bosch.

Licence to Use the Portal

You may:

• Raise claims upon options provided on this Portal, including:
1. Imperfect Goods claims, with one of the following reasons:
• Packaging/outer carton damage.
• Packaging/outer carton missing.
• Physical damage on product.
• Product Fitted but not working.
2. Wrong Delivery claims, with one of the following reasons:
• Short/Partial delivery of boxes/parts.
• Wrong parts received against invoice where external boxes remain intact.
• Completely wrong boxes/interchanges of consignment received.
3. Contract/Agreement Related claims, with one of the following reasons:
• Cash Discount.
• Promotion.
• Rebate / Long Term Incentives.
• Sales Bonus.
4. Order/Invoice Dispute claims, with one of the following reasons:
• Freight.
• Incorrect pricing.
• Products billed due to order entry errors.
• Goods no longer required.
• Check live claim progress on this Portal.
• Use this Portal strictly in accordance with the provisions of these Terms and Conditions.

If you wish to download and export your own submitted claims on the Portal for a temporary purpose (such as viewing offline), you may do so. However, downloading your own claims on this Portal for reproduction may only be done upon receipt of prior written consent from Bosch. 

You must not establish links on any other websites to this Portal without the prior written consent of Bosch.

Intellectual Property Rights

This Portal contains copyright material, brand names, trademarks and other intellectual property rights that are protected by law. You should assume that all names and logos are trademarks of Bosch, the BOSCH Group or third parties, and that all content on this site is subject to copyright. You must not infringe any of those rights. In addition, you specifically acknowledge that you may not use, reproduce, transmit, adapt, vary or modify any material on the Portal for commercial use, except as otherwise expressly authorised by these Terms and Conditions or with the express prior written consent of Bosch. In particular, you should note that the logo, ‘BOSCH’ and the symbol are registered trademarks of Robert Bosch GmbH, Germany. The use or misuse of these trademarks except as noted above is strictly prohibited.

Disclaimer

Except only for those rights and remedies that you have under the Consumer Protection (Fair Trading) Act 2003 which cannot lawfully be excluded, restricted or modified, all warranties, conditions and guarantees, whether statutory or otherwise, are excluded.

Subject to any rights that you might have in relation to the statutory consumer guarantees, Bosch:

• reserves the right to change, add or remove any material in or from this Portal without notice;
• has endeavoured to ensure that all information provided on this Portal is accurate, complete and up to date, but takes no responsibility for any error or omission relating to this information or for its suitability for your purposes; 
• does not warrant that the functions contained on this Portal will be uninterrupted or without error, that defects will be corrected, or that electronic material on this Portal are free of viruses or other harmful components; and
• makes no warranty or representation and accepts no responsibility for any website operated or controlled by entities other than Bosch which may be or become linked or framed to or from this Portal.

Bosch may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Portal and/or any services and shall not be liable if any such upgrade, modification, suspension, discontinuation or removal prevents you from accessing the Portal.

Use of information

If you upload or otherwise provide any information or content for the purpose of, or in the course of accessing or using this Portal, you agree that such content will be used subject to Bosch´s Privacy Policy. You can review the Privacy Policy at https://www.bosch.com.sg/data-protection-policy/.

Use of the Portal

These Terms and Conditions apply when you use the Portal.

Usernames and Passwords

 A username and password may either be (i) determined and issued to you by Bosch, or (ii) provided by you and accepted by Bosch at Bosch’s sole discretion. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activity that occurs under your account. Your account on the Portal is linked to your existing account with Bosch.

You must not permit any other person to use your username or password (either for their own use or on your behalf).

You must notify Bosch of any unauthorised use of your account, password or any other matter which may constitute a breach of security.

You may be liable for any loss, damage or claim for any breach of security resulting from the unauthorised use of your account or password by you or a third party.

Raising Claims

You are able to raise claims under predefined types/categories securely via your account, which is linked to your existing account with Bosch. During claim creation process, you will be asked to fill in fields and/or add reference from your past invoices, and upload attachment(s) to describe the problem you have encountered, as well as to verify your claim. By submitting a claim, you warrant that all the information provided is accurate and complete, so that our claim officers are able to make a proper decision accordingly in a timely manner.

The Portal is an integrated web application for customers to report some common problems they may encounter after they have placed a sales order with Bosch. Bosch may approve your claim by returning credit to your account based on part/all of your claimed value while asking you to return relevant goods to Bosch or may, for any reason (e.g. evidence you provide doesn’t support your claim), reject your claim or any part of your claim.

For claim types that involve goods return, credit will only be paid to you once the goods are received by Bosch and confirmed that they match your claim.

Checking Claim Status/Result

You are able to check live approval status/result of your submitted claims.

During the approval process, Bosch may ask for more supporting document/information from you, and you are obliged to provide it, in order to further progress your claim.

Once a final decision has been made upon your claim by Bosch, you can view the result as well as the comment from claim officers on their corresponding decision.

You should be aware that if you are found to have intentionally provided misleading or false information in your claim, Bosch reserves the right to immediately reject the claim and any other resubmission thereafter.

General

All references to $ and dollars on the Portal are to Singaporean currency (Singapore Dollars).

You are responsible for any costs associated with accessing this Portal and for submitting a claim including any internet service provider fees and all telephone call charges.

You can call our call centre hotline on 800 852 6053 if you have any questions about this Portal.

Goods Return

Return options will require a Credit Return Authorisation (CRA) to be attached to your goods. Failure to attach CRA could result to rejection of claim request.

If you use this Portal you warrant that all information provided in your claim is accurate, complete and up to date. You must promptly update such information (e.g. your address) with Bosch representatives if there is any change to this information.

Your conduct

You may not under any circumstances:

(a)        copy, sell, resell, assign, licence, distribute, transmit, publicly display, rent, lease, lend, export, offer on a “pay-per-use” basis, publish or otherwise reproduce the Portal or any part thereof in any form by any means;

(b)        adapt, modify, decompile, disassemble, localise, port and/or reverse engineer the Portal or any part thereof;

(c)        remove, obscure or destroy any copyright, trade secret, proprietary or confidential legends or marking placed upon or contained within the Portal;

(d)        prepare or develop derivative works based on the Service Portal;

(e)        use the Portal for purposes other than those permitted under these Terms and Conditions or for any illegal, unlawful or malicious purposes;

(f)         impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

(g)        attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Portal;

(h)        post, promote or transmit through the Portal any Prohibited Materials. “Prohibited Material” means any information, graphics, photographs, data and/or any other material that (a) contains any computer virus or other invasive or damaging code, program or macro; (b) infringes any Third-Party Intellectual Property Rights or any other proprietary rights; (c) is defamatory, libellous or threatening; (d) is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under the applicable law; and/or (e) is or may be construed as offensive and/or otherwise objectionable, in our Bosch’s opinion;

(i)         interfere with another user’s utilisation and enjoyment of the Portal;

(j)         use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Portal’s data or damage or interfere with the operation of another user’s computer system or network or the Portal;

(k)        take any action or use the Portal in a manner which may adversely affect the regular operation of the Portal (including actions which excessively overload the systems); or

(l)         use the Portal other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws, or view, listen to, download, print or use any materials from the Portal other than as allowed under applicable laws.

Any breach of the aforesaid restrictions shall result in immediate and automatic termination of all rights and licence granted hereunder. The use restrictions set out herein shall survive the termination of these Terms and Conditions.

For the avoidance of doubt, we shall not at any time be obliged to provide any adaptations, enhancements and/or modifications to the Portal, including any updates, patches, bug-fixes and/or upgrades to the Portal or any new versions and/or releases of the Portal which incorporate new features or functions.

If you believe that a user has breached any of the above conditions, please contact us at 800 852 6053 or customerservice.bosch@sg.bosch.com.

Bosch reserves the right to block or suspend any user of its Portal, and to remove any material uploaded on the Portal by any user, without notice. By uploading any material via any aspect of the Portal, you grant Bosch a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit and exploit the material in any form and for any purpose, and unconditionally waive all moral rights as defined by the Copyright Act 2021.

Compliance

You acknowledge and agree to the content of the Bosch "Code of Conduct for Business Partners" ("CoC"), and that the CoC forms part of the Terms and Conditions of the Portal. A copy of the CoC is available at www.bosch.com/company/sustainability/responsibility/.

If you observe or suspect any misconduct or violation of the CoC, you shall report such misconduct or violation to Bosch via Bosch’s Compliance whistleblower hotline at https://www.bkms-system.net/bosch-compliance. Bosch’s Compliance whistleblower hotline can also be accessed at www.bosch.com/company/sustainability/responsibility/.

You acknowledge and agree that there may be occasions when Bosch may at its sole discretion consider it necessary to check and/or verify representations made by you on the Portal, and/or your compliance with the Terms and Conditions of the Portal. To this end, you agree that you shall perform or cause to be performed all necessary acts as Bosch may require, including but not limited to the provision of any information, documents and/or supporting evidence at Bosch’s request.

Electronic Messages sent by us to you

From time to time, Bosch may send to you emails and/or SMS messages concerning your claim, including confirmation that your claim has been received and other updates concerning the status of your claim. Bosch may also send you email and/or SMS messages for marketing and promotional purposes. By using this Store, you acknowledge and agree to Bosch sending these messages to you. If you do not wish to receive marketing messages from Bosch, you can opt out in the My Account section.

Hyperlinks

For your convenience, we may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties. Such linked websites or content are not under Bosch’s control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.

Advertising

We may attach banners, java applets and/or such other materials to the Portal for the purposes of advertising our (or our related parties, and/or third parties’) products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.

Changes to the Terms and Conditions

Bosch reserves the right to amend the Terms and Conditions from time to time without notice. Amended Terms and Conditions come into effect from the time they are posted on the website.

Severance of clauses

If any clause of these Terms and Conditions is held to be invalid, void, unlawful or unenforceable for any reason, that clause will be severed from the Terms and Conditions and it will not affect the validity and enforceability of the remainder of the Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

Contact

If you have any queries regarding these Terms and Conditions, please contact us on 800 852 6053 or customerservice.bosch@sg.bosch.com.